FAQ's

Where are your ingredients from? 

The meat we use for our burger patties comes from Our Top Picks, a certified organic farming company. Vegetables are also from the same providers, this way we can guarantee the quality of both, meat and vegetables used in our burgers! Bread is homemade so don't worry, home-made still our signature. 

Do you offer any vegan option? 

Despite what anyone would believe, we do offer vegan options such as NotMeat from NotCo. that would definitely elevate your experience! If you are a meat lover perhaps you should try this as well!

Are there any packaging options?

Due to the nature of the products and the belief that your food should never arrive to you not as hot/cold as expected, we only handle one type of packaging when delivering your orders.

What are my payment options for delivery orders?

Right now your payment options for delivery orders are Credit Card, Debit Card, Cash (at the moment of receiving your order) or WireTransfer, we're looking forward to expand our options to make your experience even better!

My order arrived in bad conditions, cold or damaged, am I eligible for a refund?

We're sorry this has happened to your order, please submit a request using the Refund form so we can further check your eligibility and review options with you! 

My order arrived after your 30 mins delivery promise, how can I get my money back? 

Our delivery promise is part of our signature, please submit a Delivery Promise form so we can further investigate what happened and get your funds back!